Returns & Refunds Policy
At NIPPON CHA, we take pride in the quality of our premium Japanese teas and strive for your complete satisfaction with every harvest. Due to the perishable nature of our products, we offer returns or replacements on unopened items within 14 days of delivery if they arrive damaged or incorrect.
Contact Support
Email our customer service team within 14 days of receipt with your order number and photos of any damaged or incorrect tea products.
Approval & Instructions
Once your request is reviewed, we will provide a return authorization and a prepaid shipping label if the return is due to our error.
Pack Securely
Ensure the tea tins or pouches are unopened and in their original packaging, then pack them securely to prevent damage during transit.
Refund Processing
After we receive and inspect your returned items, a refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing