Frequently Asked Questions
Everything you need to know about our premium Japanese teas and delivery services.
Where does NIPPON CHA source its tea leaves?
All our teas are sourced directly from sustainable tea estates in Japan's premier growing regions, including Uji, Shizuoka, and Kagoshima, to ensure authentic flavor and peak freshness.
How should I store my matcha and loose-leaf tea?
To maintain freshness, store your tea in a cool, dark place away from moisture, heat, and strong odors. Once opened, we recommend consuming matcha within 1-2 months for the best flavor profile.
What are your shipping rates and delivery times?
We offer worldwide shipping. Orders are typically processed within 1-2 business days. Domestic shipping takes 3-5 days, while international delivery varies by location, usually arriving within 7-14 business days.
Can I return food products if I change my mind?
Due to food safety and hygiene regulations, we cannot accept returns on opened tea products. However, if your order arrives damaged or incorrect, please contact us within 7 days for a full replacement or refund.
Are your teas tested for quality and safety?
Yes, every batch of NIPPON CHA undergoes rigorous quality control testing for purity, including screenings for radiation and heavy metals, to meet both Japanese and international safety standards.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.